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How to Cancel Optimum Cable but Keep Your Internet

There comes a time in each of our lives when we realize that the cable TV service we’re paying for just isn’t worth it anymore. Maybe it’s due to the rising costs, or perhaps it’s because we’ve discovered that we don’t watch as much television as we used to. Either way, we reach the decision that it’s time to cut the cord and say goodbye to our cable TV subscription.

However, just because we want to cancel our cable doesn’t mean we want to lose our internet connection. In fact, our home internet and connection is more crucial than ever in this digital age. So, how do you go about canceling your Optimum cable but keeping your internet? This blog post will guide you through the process step by step.

Understanding the Basics of Cable and Internet Services

The first thing to understand is that cable and internet are two separate services. While they can often be bundled together for convenience (and often for a discounted rate), they don’t have to be. When you cancel your cable service with Optimum, you’re not automatically canceling your internet service. You can choose to keep your internet service active while discontinuing your cable service.

Understanding Optimum’s Services

According to a survey conducted by eMarketer, the number of cord-cutters (people who cancel traditional cable or satellite TV subscriptions) in the United States is projected to reach 46.6 million by the end of 2023, representing a 15.2% increase from the previous year. This highlights the growing trend of consumers opting for internet-based streaming services.

Optimum, owned by Altice USA, is one of the major players in the telecommunications industry. They offer various services, including high-speed internet, cable TV, and phone services. They serve millions of customers across New Jersey, Connecticut, and parts of New York.

Overview of Optimum’s Cable Services

Optimum’s cable TV service offers a wide array of channels ranging from local news to international sports. They also provide additional features like DVR service and On Demand programming. However, these services come at a cost, and many users find themselves paying for channels or services they don’t use.

Overview of Optimum’s Internet Services

On the other hand, Optimum’s Internet service is known for its speed and reliability. They offer several plans to accommodate different usage needs and budgets. Whether you’re a casual browser or a hardcore gamer, Optimum has an internet service plan that can suit your needs.

Bundling Vs. Separate Services

When subscribing to Optimum, many customers opt for their bundle packages, which include cable, internet, and sometimes phone services. Bundling services can provide value and convenience, but they can also lead to unnecessary costs if you’re paying for services you don’t need or use. Thus, understanding your usage and needs is crucial before deciding whether to bundle or separate your services.

Source- depositphotos.com

Preparation for Cancellation

The American Customer Satisfaction Index (ACSI) reports that customer satisfaction with cable and satellite TV providers dropped to an all-time low of 62 out of 100 points. One of the primary reasons for this decline is the consistently increasing cable subscription costs, making it more appealing for customers to seek alternatives.

Before you pick up the phone to call Optimum, there are a few things you need to prepare.

1. Evaluating Your Current Plan

Take a close look at your current plan. What services are you paying for, and what of optimum services are you actually using? Are there channels you never watch? Services you never use? Understanding your current usage will help you make informed decisions about what services to keep and which ones to cancel.

2. Considering Alternative Entertainment Options

If you’re thinking about canceling your cable, consider what you’ll use instead for entertainment. Nowadays, many people are turning to streaming services like Netflix, Hulu, and Amazon Prime Video. These platforms often offer more flexibility and lower prices than traditional cable providers.

3. Planning for Potential Costs or Fees

Before you cancel, be aware that you might incur some costs. These could include an early termination fee, fees, equipment return fees, and possibly even the cost of a final month’s service if you’re not careful with your timing. Make sure you’re prepared for these potential expenses before making the final decision to cancel.

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How to Cancel Optimum Cable

According to a report by Leichtman Research Group, as of 2021, approximately 34% of U.S. households were internet-only subscribers, a significant jump from previous years. This indicates a shift in consumer preferences towards standalone internet services.

Once you’ve made the decision to cancel your Optimum cable, it’s time to take action. Here’s how to do it:

1. Contacting Optimum Customer Service

Reach out to Optimum customer service by calling them on (855) 276-5255. Ask to speak with a representative and explain that you’d like to cancel your cable service. Keep in mind that they may try to persuade you to stay by offering discounts or alternative packages, so be prepared to stick to your decision.

2. Navigating the Cancellation Process

Provide the representative with your account number and customer information. Request cancellation of your cable service. After this, you should receive a confirmation letter or email confirming your cancellation of optimum service.

3. Tips for Negotiating Cancellation Fees

If you’re hit with an unexpected fee, don’t hesitate to negotiate. Explain your reasons for canceling optimum service online and ask if they could possibly waive the fee. Remember, it never hurts to ask, and the worst they can say is no.

The number of subscriptions to Over-The-Top streaming services, such as Netflix, Hulu, and Disney+, surpassed 400 million worldwide in 2022, as reported by Digital TV Research. This demonstrates streaming services’ rapid growth and popularity as viable cable TV replacements.

Source- depositphotos.com

Retaining Your Optimum Internet Service

Maintaining your internet service online even after canceling your cable is typically straightforward. Just make it clear to the customer service representative that you wish to keep your internet service active. After canceling the cable, your account should reflect the changes, and you should only be billed for internet moving forward.

How to Cancel Optimum Cable but Keep Internet

Firstly, locate your Optimum equipment, such as cable boxes and modems. These devices are typically leased from Optimum, so it is crucial to return them to avoid any additional charges. Make sure to gather all the equipment in one place and double-check for any additional components like remote controls or power cords.

Once your Optimum cable service is canceled, it is time to explore other alternatives for watching television. There are numerous streaming services available that provide access to a wide range of content at affordable prices. Consider subscribing to one of these services to satisfy your entertainment needs without the need for cable television.

Canceling Optimum cable while keeping your internet service is possible with the right knowledge and preparation. Remember to gather all necessary equipment, contact Optimum’s customer service number, inquire about any potential fees or obligations, and properly return leased equipment. By following these steps, you can smoothly transition from cable television to other forms of entertainment while still enjoying your Optimum internet connection.

If you want to cancel Optimum Internet or Optimum service, there are a few things you need to know. Canceling services can sometimes be a complicated process, but with Optimum, there are options available to make it easier for you.

One way is to cancel Optimum service online. Optimum provides an online cancellation form on their website, allowing you to cancel your service with just a few clicks. This method is convenient and can save you time compared to calling customer service. However, keep in mind that canceling online might not be available for all types of services or in all areas. It’s always best to check with Optimum directly to see if this option is available to you.

Parks Associates reported that over 82% of U.S. broadband households had at least one streaming media player or smart TV device in 2021. This widespread adoption of streaming devices indicates consumers’ readiness to transition away from traditional cable TV setups.

In conclusion, canceling Optimum internet or Optimum service is possible both online and by calling customer service. Consider your options, be aware of your billing cycle, and take into account any bundled services such as Optimum TV. By following these steps and being prepared, you can cancel your Optimum service with ease.

Source- depositphotos.com

Final Note

Cutting the cord can be a big decision, but it doesn’t have to be a complicated one. By taking the time to evaluate your needs and prepare for the process, you can cancel your Optimum cable only service anytime while keeping your internet connection active.

Major cable providers like Optimum have experienced significant subscriber losses in recent years. As reported by Variety, Optimum lost over 500,000 video subscribers in the last two years, illustrating the ongoing shift towards alternative viewing options.

Remember to stay firm in your decision when speaking with customer service and be prepared for any potential costs that might be associated with canceling. With a little preparation and perseverance, you can navigate this process smoothly and start enjoying your cable-free life in no time.

Last Updated on September 27, 2023 by Priyanshi Sharma


  • Parina

    Parina Parmar is a full-time dog mom with a knack for content, editing & advertising. She has years of experience in the communication industry, and her dedication to maintaining the integrity of the author's voice while ensuring clarity and coherence in the text sets her apart in her field. She is dedicated to immersing her love for culture, music, and the advertising industry in her works.


    • Bachelors in Journalism and Mass Communication
    • Specialization in SEO, Editing, Digital Strategy, Content Writing & Video Strategy


    • Bachelors in Journalism and Mass Communication
    • Diploma in Fashion Desgining
    • Performance Marketing by Young Urban Project

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