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How to Optimize Your Workforce with Cognitive Automation

The global economy is in a state of flux. In order to stay ahead of the curve, businesses must continuously adapt and innovate. One way to do this is by optimizing your workforce with cognitive automation.

This technology can help you boost productivity, improve decision-making, and reduce costs. It can also help your business stay competitive, which is essential as the competition in the world of work is only getting fiercer.

This means that you need to be aware of cognitive automation so that you can identify how it can add to your workforce and make your business better. This article will outline the benefits, how it works, and what an effective plan for using this technology might look like.

What is Cognitive Automation

Cognitive automation is also known as cognitive computing. This new technology is based on complex algorithms that enable computers to make sense of data and use it to support decision-making in a way that was impossible before.

In order to work effectively, the technology uses machine learning – which enables systems to continuously improve their abilities based on their experiences – and natural language processing (NLP), which enables the system to understand the way people communicate with words and sentences.

Working together, these technologies have the potential to greatly improve your business. They can help you automate manual processes and eliminate errors. They can improve productivity by streamlining tasks, enabling employees to spend more time on value-added work. And they can enable more accurate decision-making, which is particularly important for large firms that have limited resources and need to streamline their operations.

How Cognitive Automation Works


Once the technology becomes more widely adopted, cognitive automation will have the potential to make a significant impact on our economic lives. To understand how this could happen and what this technological change means for you, let’s first look at some of the key features of cognitive technology.

Cognitive systems have a level of artificial intelligence built into them that allows them to learn and improve their performance. This means that they are not only capable of working alongside humans, but are also able to handle a wide range of tasks and deliver value.

With cognitive automation, you can use this technology as an effective tool for improving your workforce enhancements. By working with cognitive systems, you can take advantage of:

  •  Enhanced decision-making
  •  Advanced problem-solving abilities
  • The increased root cause analysis capabilities
  • Expanded learning capabilities

As the technology continues to get smarter and more capable, the tasks cognitive systems can take on will continue to expand.

Predictive Analytics

Predictive analytics is a type of advanced analytics that uses historical data and machine-learning algorithms to make predictions about future events. Workflow automation is the use of software to automate the steps in a business process.

Scanned documents can be converted to digital format using optical character recognition (OCR) technology. Advanced capabilities are often found in enterprise software applications. Semantic technology is a branch of artificial intelligence that deals with the meaning of words and phrases.

Cognitive Automation Technology

A cognitive automation solution is similar to other forms of artificial intelligence in that it uses an algorithm to learn from data and make decisions based on that data. The difference is that while standard AI can take weeks or even months to fully adapt and learn, cognitive automation learns at a faster pace. This allows it to adapt much more quickly than traditional AI models, which gives it a critical edge in the marketplace.

Another difference between cognitive automation and many other forms of AI is that it utilizes natural language processing (NLP), which enables the system to understand words in context.

This gives cognitive automation a much deeper level of understanding than other forms of artificial intelligence, which can be especially important as the systems become more advanced.

AI is often limited in scope and capable of performing one or two tasks well. Cognitive automation, on the other hand, has a much broader reach and can handle a wider range of tasks.

It’s this flexibility and ability to reach across multiple boundaries that give the platform an edge over traditional AI models – even technology that is currently in use by business leaders across the globe.

Intelligent Process Automation (IPA)

Intelligent process automation (IPA) is the application of technology to automate specific business processes. IPA is based on data mining and intelligent automation, which automate processes enabling organizations to improve efficiency and effectiveness while reducing costs. Vendors say that enhanced cognitive capabilities can automate 70-80% of corporate knowledge tasks.

Why Is Cognitive Automation Important to Enterprises


As the world changes and becomes increasingly more automated, workers will need to learn to adapt. In the coming years, businesses will require workers who are capable of collaborating with technology and improving their business operations. Cognitive automation is an excellent way for workers to prepare for the future.

As cognitive systems grow more advanced, it will be possible for enterprises to gain access to:

  • Faster problem solving as slower manual processes are eliminated from their operations
  • Increased productivity based on time saved from streamlining processes and eliminating repetitive tasks
  • A better understanding of customer needs can be used in sales and marketing initiatives

Cognitive automation can help businesses operate at a higher level than previously thought possible. By using the technology, businesses can reduce costs and improve profitability based on streamlined operations and improved accuracy.

It is also possible for a business to use the technology to improve employee satisfaction, increase flexibility, and boost profits in other ways.

What Does Cognitive Automation Mean for Businesses

As cognitive automation becomes more widespread, business leaders will need to think about how it can add value to their operations. Cognitive systems are capable of streamlining everything from HR management to customer service departments, which means that they can greatly improve productivity while reducing costs and increasing profitability.

One example is combining RPA and cognitive abilities for chatbots that simulate immediate messaging with a real customer support person.

But getting started doesn’t have to be difficult. Businesses can use cognitive technology to improve the accuracy of their decision-making, helping them to streamline processes and eliminate errors. In the process, they could see reduced operating costs and higher profits.

Cognitive automation is an excellent solution for businesses that want to take advantage of these benefits without changing their existing systems or hiring additional staff. And as the technology continues to grow more powerful and capable, it will increasingly become possible for businesses to utilize the technology at scale across their operations.

How Can Cognitive Automation Benefit Businesses


The benefits of cognitive automation are numerous, but they boil down to one thing: higher profits and lower costs. By using the technology, businesses will be able to streamline their operations and eliminate tasks that are no longer necessary given the capabilities of the systems. In addition, they can use the technology to become more accurate in their decision-making, which will help them to streamline processes even further and improve profitability.

As cognitive systems get smarter over time, these benefits will continue to grow. And as a result, it will become more important than ever for business leaders across industries to think about how they can best take advantage of this new technology before it’s too late.

Differences Between RPA and Cognitive Automation

Smart workers have a long history of working with computers and artificial intelligence. For example, Czech playwright Karel Capek created the term “robot” in his play R.U.R., which was originally published in 1921. In the decades after its original publication, robots were widely used by the military to replace human soldiers on the battlefield and in other tasks.

Fast forward to today and robots are everywhere, both at home and at work. This is thanks to advances in technology that make it possible for machines to think like humans, making them more capable than ever before.

The rise of cognitive automation has made it possible for smart workers to use similar technology as part of their daily activities. For many organizations, this technology is already in use. But as computer systems continue to improve, cognitive automation will have a growing role in the workplace.

Challenges of Cognitive Automation

It’s not just about performance. A cognitive automation strategy must be designed with four core pillars in mind: the human workforce, voice, digital, and the technology itself.

The Human Workforce

One of the core elements of cognitive automation is human interaction. Using smart workers for this purpose requires a good understanding of their interaction with other humans, as well as their ability to use language to communicate effectively. It’s important that organizations understand what these workers do and who they communicate with on a day-to-day basis.

Voice Interaction

Cognitive automation often uses speech recognition systems to automate tasks that require verbal instructions or input. These systems are designed to recognize voice commands or statements to improve the accuracy of tasks or reduce errors. This can improve the overall productivity of smart workers.

Digital Interaction

The digital side of cognitive automation is all about the smart worker’s ability to access and transfer information in a secure manner through internal networks and external databases. For organizations, it’s important that employees have access to these systems without disrupting business plans or operations in a way that negatively impacts their work.

Technology Interaction

The best technology benefits from using adaptive, intelligent computer systems to make them more capable than they otherwise would be. For organizations, the best technology is one that can help employees be more productive while providing them with a better overall experience.

Benefits of Cognitive Automation

Digitizing, augmenting, and automating decision making necessitates the coordination of Cognitive Automation’s four core pillars: data, science, process, and engagement.

Cognitive automation has a multitude of benefits, but smart workers are most likely to benefit from increased production, efficiency and accuracy. Here are a few of the top areas where it can improve:


Productivity is related to the ability to do more work in less time. It’s easy for smart workers to fall back into old habits and routines when it comes to making internal processes automated. Cognitive automation helps these workers identify old tasks that have fallen by the wayside and set them up for automation so they don’t have to worry about them anymore.


As smart workers become better at automating their work processes, they will be able to devote more of their time to tasks that provide maximum value. This means they’ll be able to spend less time on routine or administrative tasks, allowing them to focus on the most important aspects of their jobs.


The more accurate smart workers are in the decisions that they make, the fewer errors they’ll make in the course of their work. Cognitive automation is a fantastic way for smart workers to increase accuracy across all areas of their business by helping them avoid human error.

How to Implement Cognitive Automation

There are three main steps to implementing cognitive automation: identify tasks and processes, define these processes as rules, and automate them using intelligent systems.

Step 1: Identify Tasks and Processes

The first step to implementing cognitive automation is identifying the tasks that need to be done. The best candidates for this process are high-volume, repetitive tasks that require little or no human interaction.

In addition, the tasks should not require a great deal of intelligence or decision-making skills to complete successfully. This is because the systems used to automate them will be doing all this work.

Step 2: Define Processes as Rules

Once the tasks have been identified, it’s time to create and define the processes for automation. These rules provide instructions for the intelligent systems about what to do in the process.

For example, if a smart worker wants to send an email message, they’ll need to follow this set of instructions: “Process email message from John Smith, subject line ‘Project X,'” and so on. The process should be detailed enough that other intelligent systems can understand how to follow it as well.

Step 3: Automate Using Intelligent Systems

Once these steps have been completed, there will be small step-by-step instructions guiding the intelligent system’s behaviour. These instructions need to be programmed into the system so that it can follow them. Once this is done, the system will be able to make decisions and perform tasks on its own.

There are a number of different cognitive automation platforms available for smart workers to use. Each platform offers different features and benefits to help improve productivity, efficiency and accuracy in every area of a business.

Case Studies of Successful Cognitive Automation

Here are a few case studies of businesses that have enjoyed tremendous success using cognitive automation technology.

Intellectual Ventures

Intellectual Ventures is a company that uses cognitive automation to generate and protect its patents. The company works with 200 independent inventors who come up with interesting ideas for products and then create the necessary technology to make these ideas into real products in a matter of months.

Intellectual Ventures uses cognitive automation to help manage both the patent process and intellectual property generation process, which in turn helps it get more value out of each patent that it holds.

Costco Wholesale Corporation

Costco uses cognitive automation to automate many aspects of its business, from payroll to inventory management to accounting tasks. The company’s main focus is on cutting down on its HR overhead costs, which it has been able to do quite successfully. For instance, the company uses cognitive automation to handle 90 per cent of its payroll tasks. It also uses cognitive automation to calculate sales tax and issue employee paychecks.


Walmart also relies on cognitive automation technology to manage the operations of its warehouses and shipping facilities. In addition, the company uses cognitive automation to improve the way it manages the warehouse space it has available by figuring out how many boxes it needs to fit into each shelf space at a given facility.

Why Cognitive Automation is a Huge Benefit for Businesses

Cognitive automation systems can help companies in a variety of ways, including improving efficiency and the accuracy of their operations. They also increase productivity and lower overall operating costs.

In addition, cognitive automation systems can be programmed to take into account any new regulations or business policies that have been updated. This makes it easier for businesses to stay compliant and avoid potential fines.

Examples of Cognitive Automation

Cognitive automation is the future of business and is being used by organizations all over the world. Companies that use cognitive automation understand its benefits and build their businesses around it. Here are just a few examples of how companies are using it:

– Automating complex tasks like invoicing, performing account reconciliation, scheduling, etc.

– Automating manual time tracking like Google time tracker, and Toggl timer to invoice clients automatically in a matter of seconds rather than hours.

– Writing Bots to automate social media marketing such as HubSpot Social Media Marketing Software to automate social media marketing for your business.

There are many other examples but these are the most common uses for cognitive automation in business today.

Cognitive Automation Makes RPA Even Better

Robotic process automation (RPA) and cognitive automation solutions are helping organizations to automate their business processes by providing structured data and unstructured data to be processed by cognitive automation solutions. These solutions are able to provide significant cost and time savings for organizations, as well as improve the accuracy of their processes.

Cognitive automation is a step forward in RPA technology, allowing organizations to automate even more manual processes and save money while they are at it. When we talk about cognitive automation, we can outline two main aspects of it.

The first one is rule-based cognitive process automation which allows the software to perform a series of predefined tasks based on specific conditions, making it very easy for businesses to create rules that define their business needs and generate code that will do the job for them.

The other form of cognitive automation is self-learning cognitive process automation which means that the software is able to learn from past experiences in order to improve its performance and make better decisions, reusing patterns for all similar cases. This way, it speeds up the process and allows businesses to perform new tasks, which are difficult to code manually.

As you can see, cognitive automation is a huge step forward in the RPA industry. Rather than saving human employees from performing boring and repetitive tasks, cognitive automation frees them to do things they are better at while helping companies save time and money.

The Future of Cognitive Automation

Cognitive automation will continue to improve as the technology industry continues to advance and evolve. While today’s cognitive automation systems require human steering, it won’t be long before they can take matters entirely into their own hands.

This will no doubt improve their overall performance and reduce the need for human input over time. However, even as human input becomes less important, it will still play an important role. It’s important that organizations use smart workers to develop intelligent systems and teach them how to do their jobs correctly.

The line between technology and humans won’t be completely wiped away at any point soon. Instead, the line will get more blurry as new technologies come online and emerge into the mainstream.

It’s clear that cognitive automation is a tool that many companies can use to improve their overall efficiency and performance. However, only smart workers are able to recognize this opportunity because they are the ones who experience these benefits first-hand.


Cognitive automation is becoming increasingly popular, with IDC reporting that cognitive spending was the top area of AI spending in 2017 and continues to be so now.

Final Note

Cognitive Automation is here to stay. Smart workers understand this technology and use it to boost productivity, efficiency and accuracy across the board while reducing the need for human input over time.

The technology will continue to improve and become more powerful. However, it’s clear that no matter how advanced the systems get, smart workers will always play a role in their development.


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