RPA is a term used to describe software that can be used to automate tasks and processes at an enterprise level. RPA is considered by many experts to be the next stage of business automation, with artificial intelligence being the apex. As more businesses become knowledgeable about RPA and automated processes, they will likely use this technology in order to streamline processes and improve the efficiency of their business.
Robotic process automation is an exciting and growing industry with the potential to change the way we work. However, implementing RPA can be challenging, and there are a few key challenges that need to be considered.
Robotic process automation (RPA automation) is the application of technology that allows employees in a company to configure rpa software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
RPA deployment is used to automate repetitive, rules-based processes across a variety of back-office and front-office tasks. RPA solutions are typically initiated to reduce costs, improve accuracy and speed up transaction processing.
A McKinsey research published in May 2013 identified ‘advanced robotics’ as one of the disruptive technologies that are predicted to “change life, business, and the global economy.”
According to McKinsey, RPA may provide a quick and solid ROI, with up to 200% ROI in the first year of deployment and cost savings of 20-25%.
What Are The Roles & Responsibilities of RPA
Virtually every industry is being impacted by robotic process automation (RPA) in some way, shape or form. Whether process automation is replacing routine employee functions, cutting out middleman jobs or paving the way for smart robots, companies across all industries have made a significant investment in implementing RPA technology.
However, it’s important to note that cloud-based tools are driving innovation and making robotic process automation more accessible than ever before. These innovations allow employees to use RPA in a collaborative manner, making it possible for them to take on more responsibilities and develop their careers.
RPA can be used to enhance employee functions at all levels of an organization, from the CEO all way down to the clerical staff. For example, RPA processes can be utilized as part of an HR strategy to collect data across multiple platforms and streamline onboarding processes. It can also be useful for completing tasks that involve moderate amounts of decision-making, like approving expense reports or even creating invoices.
When implemented correctly, RPA will free up employees’ time and allow businesses to focus on more meaningful aspects of their work
What Are the Most Common Processes That Are Automated by RPA
The main processes that are being automated by RPA include scanning documents, data capture from multiple sources, data entry, processing payments and filing. All of these processes can be done either through a virtual assistant or a virtual bot solution. There are also more complex processes that can be automated, such as insurance claims processing.
In healthcare, RPA can be used to process patient records and ensure that the data is accurate. It can also be used for the continuous monitoring of conditions (such as heart rates) in elderly patients; this allows for better case management and improved outcomes for both the patient and the healthcare provider.
The Challenges of Implementing RPA
RPA is an extremely scalable method, especially in the enterprise level, but the infrastructure supporting these virtual processes can be very complex and resources are needed to scale. By leveraging cloud-based or on-premise servers, the potential for scaling is outstanding and the ability to implement RPA rapidly.
RPA needs to be flexible in order to be successful, and flexibility is vital. This can only be achieved through a wide variety of interoperable scripts (or APIs), which will only come through developing and refining these scripts, implementing them via coding and testing, and then deploying them into a production environment.
Business Continuity Planning
It’s critical that a company has a good business continuity plan in place with damage control strategies at its core. In the event of a disruption or natural disaster, it’s important to know exactly how your business will continue operations and it should be communicated to all employees through training and awareness.
This is a key challenge when it comes to implementing RPA, who will be in charge of defining the processes and the policies that govern how they operate? This can be a challenging question for companies who have not previously rolled out yet automated processes to their business.
To take the security aspect of implementing RPA seriously, all employees need to be trained on new security policies that web and application access has changed. What roles or users will have access to what facets of your applications? Many automated processes create new security risks; how are you protecting your business?
With so many automation tools available on the market, it can be hard to choose which company to partner with. In the end, it comes down to a discussion about implementation and delivery. How quickly can the solutions be delivered, what will be the communication channel between your team and their team, and does the solution have 24/7 support?
One of the challenges that many companies face is educating employees on new processes and training them on how to use an automated process. This is most definitely a key challenge with all aspects of RPA implementation.
There are many challenges RPA implementation might have. One of the biggest challenges is unclear expectations. Workflow diagrams can help to overcome this challenge by providing a clear picture of the process that needs to be automated. However, if the expectations are not clear from the outset, it can lead to problems down the line.
When it comes to successfully implementing RPA, business leaders need to identify processes that are ripe for automation and have a clear understanding of the technical ambiguity involved. Technical staff also need to be on board with the project in order to ensure its success.
Ultimately, the key challenges with implementing RPA are the lack of process definition, deployment and training. If you’re looking to implement RPA for your business, consider staying on top of these challenges and consider implementing a full solution that includes all of these aspects.
RPA Strategy Tips
- Have a plan in motion from day one.
- Identify needed RPA tools and solutions.
- Determine who will be responsible for RPA project management.
- Know whether the RPA job can be migrated to off-premise servers or cloud-based solutions.
- Ensure an enterprise-level architecture is in place for your business processes and identify how these processes are likely to change going forward.
- Understand how important security is when implementing RPA, especially biometrics and whitelisting data sets.
- Make sure that appropriate governance policies, IT security review board approvals, and privacy and audit requirements are in place before starting any work on a project.
- Ensure that everyone will be trained on the use of RPA and that all employees are involved.
- Stay on top of scalability and speed so your RPA project is successful.
- Make sure you have an effective communications strategy and use this as a key weapon to promote awareness in your business.
Where Will the Lack of Effectively Structured RPA Implementation Lead to
This results in disruption of business processes and losses in competitiveness. In the long run, this will impact the profitability of the company. To learn more about how RPA can be implemented in your company and how it can help with your bottom line, contact RPA experts at Arizona partners.
RPA is not limited to the financial and insurance industries alone.
Disruption may be imminent with this next wave of technology that has the potential to change how we live our lives as humans. This generation will have a different perspective when it comes to health, relationships and education than previous generations, and it may just be that some of these things involve robots.
Ways RPA Will Transform Marketing and Customer Service
The market for robots that work with people is expected to climb from $1.7 billion in 2015 to more than $31 billion by 2025. The use of RPA will help companies meet customer demand and adapt to the changing business environment in a number of ways:
Improved Marketing and Customer Service Operations
Customers want assistance 24/7, and many companies are struggling to keep up with the demands of their customers due to a lack of resources or skills. Many organizations find their customers leaving because they don’t have the ability to keep up with demand, which costs businesses millions of dollars.
The addition of RPA can help large corporations automate processes that have historically been handled by humans. This can save valuable time and help customers get their orders in a timely manner. Herborist, a website dedicated to health care delivery solutions, uses RPA to serve the needs of their customers by automating the back end of their website.
By eliminating employees from customer service and billing departments, Herborist is able to operate more efficiently. It also allows for other departments to focus on other tasks that would otherwise not be possible.
Improved Customer Satisfaction
Customers use websites and applications every day to do things like purchase tickets for concerts or apply for mortgages. While these interactions are common, it’s not easy for companies that don’t have the infrastructure in place to handle them efficiently.
RPA can solve this problem by combining human and machine intelligence to process orders, reports, invoices and other transactions. The increase in efficiency will result in more satisfied customers, which is a profitable outcome for the company because it will generate more revenue than if they were to outsource the same process to a third party.
Improved Customer Loyalty
Customers today demand more from companies than they ever have before. They want companies to be able to provide real-time information that’s relevant to every interaction with them. With RPA, companies can now automate repetitive tasks that keep customers loyal and enable them to get exactly what they want in a timely manner. This keeps them coming back on a consistent basis and increases customer satisfaction.
Automating repetitive tasks will allow employees to focus on more pressing concerns and implement new technologies that can improve business outcomes. In addition, they can spend more time building relationships with customers. This will allow them to use RPA to automate processes that are part of the sales cycle, which in turn creates better pricing models, expands business and increases revenue.
Companies that implement RPA technology are able to share information and work together during a process in real-time. This will result in lower costs, greater revenues and increased productivity for all their departments.
No Need for Human Intervention to Complete Difficult Tasks
Imagine being able to use your own AI program to order products with just the push of a button. Instead of waiting on hold and speaking with someone who may or may not be able to help you, you can order from the comfort of your home and then pick them up from your front door in under ten minutes. With this new wave of technology, we may finally get past our awkward conversations about pizza toppings and create an entirely new world where it’s complete automation powering our lives.
It seems that anytime an industry has been disrupted by innovation, there has always been a group of people fighting against it.
According to recent ISG Insights research, more than two-thirds of company leaders in support services such as finance, human resources, and contact centres intend to adopt RPA by 2020.
Mr Furlong is the practise leader for ISG’s Business Advisory Services and a member of the Americas Leadership team. Mark Davison is an experienced consultant and former CIO with more than 30 years of experience in process automation, information technology, sourcing, supply chain management, transformation and acquisition integration.
Future of RPA Challenges
According to a recent poll, more than 40% of RPA programmes fall short of objectives. Robotic process automation faces some new and exciting challenges as it continues to grow in popularity. To really take advantage of RPA and its potential, an organization needs to engage a partner that understands the possibilities of RPA. As machine learning technologies rise, so will the user and developer community needed to develop robust robotic process automation systems.