Artificial intelligence is no longer just a figment of our imagination, it’s something that is impacting businesses today. There are plenty of ways that AI is being used in business, from automating tasks to improving customer service. The future of work is changing, and AI will be a big part of that. Here’s what you need to know about how artificial intelligence is impacting business and the future of work.
The Promise of AI in Business
The second most important use of AI, according to 20% of firms, is automating procedures such as invoicing and contract checking.
Artificial intelligence is no longer just a figment of our imagination, it’s something that is impacting businesses today. From automating tasks to improving customer service, many companies are using artificial intelligence to make their businesses more efficient. The future of work is changing, and AI will be a big part of that.
What is the AI Impact on Business in the Near Future
Artificial intelligence is spreading quickly through the business world. As artificial intelligence continues to develop, it will continue to impact all businesses across the board. From automating simple tasks that humans do every day to improving customer service and even replacing salespeople, artificial intelligence is having a tremendous impact on businesses and the future of work.
How are Companies Using AI Today
AI is being used for a number of things in businesses today and there are plenty of ways that you can use it for your business. Automating mundane tasks, improving customer service and even predicting what users might want next are just some of the possible uses for artificial intelligence in business today.
AI is being used in multiple industries from transportation to healthcare and it’s going to continue to expand.
Here are just some of the ways that you can use artificial intelligence to improve your business.
1. Automating Tasks and Improving Productivity
Today, businesses are using AI for a lot of the same things that they’ve been using computers for for years. Things like accounting and sales analysis can be easily automated with AI and machine learning but it also has many other uses as well.
AI is being used in manufacturing and in transportation, helping companies run more accurately and efficiently. It’s also being used by large retail companies as well, bringing efficiency to stores as they try to keep up with customer demand. By 2027, 80% of retail executives want their companies to use AI-powered intelligent automation.
2. Improving Customer Service
AI is being used by almost every company today to improve customer service. From the way that companies respond to emails from customers to the way that they deal with complaints and questions, AI is playing a huge role in improving customer service.
This means that companies are able to deal with issues and questions quickly and efficiently, which also makes for happier customers. AI is also being used in email marketing and social media marketing as a way of personalizing these communications, making it more engaging and memorable for the recipient of the email or post.
3. Predicting What You Might Want Next
AI is being used to predict what customers might want next. The more time that companies have spent using their AI, the better it’s able to predict their needs and wants, making it easier for them to serve their customers in the future.
For example, if you frequently order the same products from a supplier, you might be able to use AI to notify you before the supplier is out of stock so that they can reorder something else. This way, you don’t have your order canceled and another customer doesn’t get a chance to purchase those products you love.
4. Predicting Fraudulent Activity
AI is being used to predict fraudulent activity in businesses and prevent it. Most of the time this just involves monitoring customer transactions and attempting to identify large numbers of purchases that might be fraudulent.
As AI becomes more advanced, you’ll see fraudsters using more complex methods such as multiple credit cards or even social media accounts to try and get away with fraud. As a result, AI will need to become smarter as well, allowing it to adapt and change with the times.
5. Improving Supply Chains
Another way that companies are using AI is in their supply chains. Companies are using AI to track shipping orders and shipments and make sure that they arrive on time and in the correct quantity.
As a result, companies will be able to reduce their costs and improve their overall efficiency as a result. AI can even be used to identify problems with the supply chain before they happen, making it difficult for companies to lose money as a result of fraud or poor customer service.
6. Assistive Technology
Artificial intelligence is being used in assistive technology as well. Assistive technologies are tools that are designed to help people with disabilities, such as seeing-eye dogs or wheelchairs that help people get around more easily.
How is AI Changing the Business World
Business leaders are turning to machine learning to automate tasks that have traditionally been done by human workers. Natural language processing is a key technology in this effort, as it enables computers to understand human language and communication. Harvard Business Review has published a number of articles on this topic, discussing the potential benefits and risks of automation.
1. AI is Making Products Better
Advances in AI and machine learning are being used to make products and services more useful. This means that companies don’t have to rely on human analysis of data to improve their products.
And, it also means that consumers have a richer experience when using those products. This can be particularly helpful for niche products where there isn’t a huge customer base or budget to develop new features and improvements.
AI can search reams of data that people might not see, or even know is available, helping businesses better understand the needs of their customers and how they might be able to help them. It can also be used to help organizations better understand their employees and how they work, adding efficiency to their processes.
2. AI is Making Customers Happier
AI is also used to improve customer service and make products easier for consumers to access. And, it’s already making our lives easier by predicting what we’ll want next. Some companies even use AI to suggest things that they might like based on their personal preferences. For example, Amazon uses AI to recommend items based on frequently bought items or items similar to those brought in the past.
For businesses that use email marketing, AI can be used to personalize emails for customers. This makes them feel more valued and will help them engage with your business.
It can also improve customer service with auto-responders. Not only are customers responded to faster, but they are often given relevant information that they need right away, leading to happier repeat customers who will go out of their way to recommend your business.
3. AI is Making Work Easier
AI is being used in every industry now and is making the future of work easier in a number of ways. For example, it can automate administrative tasks that companies might normally do manually or hire staff to do for them.
It can also be used to improve communication between employees and potentially reduce staff turnover. And, it can cut down on errors that can lead to the loss of large sums of money. Addressing supply-chain issues, improving customer service, and even automatically processing invoices are all things that AI is currently being used for in businesses today.
4. AI is Helping to Avoid Mistakes
AI isn’t just making products better, it’s helping companies identify potential problems before they become a big issue. For example, if you’re constantly ordering the same products from suppliers and they’re never arriving on time or at the right quantity; AI could help warn you that something might not be right with how your supplier is working.
To ensure you don’t lose money, the AI would notify you before the issue becomes a problem. This makes it easier for businesses to avoid spending large sums of money on fixing errors that didn’t have to happen in the first place.
5. AI is Improving Efficiency
AI is also being used to improve productivity and efficiency at companies. Even replacing routine tasks with automation can help make employees more efficient, allowing them to spend time on more complex or interesting things.
Artificial intelligence is just a tool that businesses are using to improve their products and services and cut down on some of the repetitive work that wouldn’t require human intervention otherwise.
Some Examples of AI Impacting Business
Robotic process automation is the use of software to automate repetitive, rule-based human tasks. It is designed to improve efficiency and accuracy and can be used for a wide range of tasks such as data entry, data analysis, and customer service.
Human intelligence is still required for tasks that are not well-defined or require creative thinking, but robotic process automation can greatly reduce the amount of time and resources required for many tasks.
Companies are estimated to have an average of 35 AI initiatives in place by 2022.
Here are some examples of how some businesses have been using artificial intelligence and machine learning to improve their business.
1. Financial Services
Artificial intelligence is being used in financial services as well, helping investment firms help clients make better decisions regarding their investments. Additionally, banks are using artificial intelligence as a way of detecting fraud more efficiently and predicting when clients might need more financial resources from the bank.
Companies like Amazon and Target are using artificial intelligence to help them predict customer demand and orders to help them manage their inventories more efficiently, keeping prices lower and sales up. Additionally, AI is also playing a role in helping companies identify fraud as well.
One of the biggest adopters of artificial intelligence is the healthcare industry. AI is being used to identify diseases quickly and more accurately than humans can as well as to predict the likelihood of an epidemic before it happens.
It’s also being used for things like automating tasks that nurses and doctors used to complete individually, improving productivity for healthcare workers globally. This has resulted in shorter wait times for patients as well as better medical care overall.
Artificial intelligence is being used in transportation as well. Uber has begun using AI to help them identify customer demand by location and predict what customers will want next. They’re also using it to predict when a driver might be getting tired or distracted as well as predict when a customer needs a ride the most.
AI is also being used in government as well, helping to improve the way that certain tasks are completed. For example, AI has been used in the legal system to help determine which criminal records are accurate and up-to-date and which ones need to be flagged for accuracy. This saves a lot of time for judges and lawyers as well as reduces the time that people waste behind bars waiting for their cases to be decided by using AI.
Artificial intelligence is now being used in banking, assisting banks with monitoring customer transactions so that money isn’t lost or stolen by fraudsters or government theft.
In manufacturing, AI is being used to predict which machines need maintenance and which machines will break down. This allows companies to locate problems before they happen and see significant savings in costs as a result.
5 Benefits of Artificial Intelligence for Business
As business processes become more automated, live chat software that uses deep learning algorithms is becoming more popular with most business leaders. Customer experience is the key driver for 40% of organisations in utilising artificial intelligence.
This type of software can help to automate customer service tasks, such as providing support and answering questions and can also help to improve the efficiency of other business processes.
1. Saving Time
One of the biggest benefits of AI is the amount of time it saves. The data that companies are collecting through artificial intelligence is staggering, so much that it would take humans years to catalog and analyze it all.
And while you may be thinking this is bad, since workers have fewer jobs to do, playing on their fears, let me explain how you should think about AI and what it means for your business. Time is money, and as a result, any time you save by using AI will allow you to focus on other tasks in your business which will lead to increased revenue.
2. Saving Money
As mentioned with the time-saving benefit above, you’ll save money on labor costs. However, the benefits of artificial intelligence in business go beyond the reduction of labor costs because it allows businesses to employ fewer workers in general and make those jobs more efficient.
3. Improved Customer Service
Improving customer service is another benefit of AI in business. As artificial intelligence is used more frequently, businesses will be able to improve their response times and keep customers happy while saving time that could have been spent answering customer questions or addressing complaints. As a result, this will improve your reputation as a company and increase your sales as well.
4. Improved Employee Morale
One of the biggest benefits of AI in business is the improvement in employee morale. By allowing workers to focus on more valuable tasks, workers will feel as though they are contributing more to the business and will be happier at work because of it. Additionally, AI will save employees time that would otherwise be spent on menial tasks, allowing them to pride themselves on their successes and have a greater feeling of accomplishment.
5. Improved Learning Curve
Another important benefit of artificial intelligence in business is that it can help improve the learning curve for new employees or people that are just joining your company or business venture. Through artificial intelligence, you can give new employees all of the information they need without requiring years of training or experience.
How AI is Augmenting Human Jobs and Capabilities
In computing terminology, AI is an umbrella term that describes any software or program which attempts to replicate human capabilities or functions. In psychology, the term is used to describe how our brain works and how we process information, make decisions, and take action.
It’s important when thinking about AI to remember that it doesn’t necessarily mean your company will be using robots to do your work for you or perform any tasks outside of what a normal employee would be able to do. If AI is not scaled, 75% of executives fear going out of business within five years.
Instead, artificial intelligence is a way of describing how any software or program takes decision-making and action functions outside of human hands, freeing up your employees to focus on other aspects of the business. As a result, this improves your company’s overall performance and allows you to achieve more with less.
Future of AI in Business
Increased AI adoption in organisations will provide $2.9 trillion in company value and 6.2 billion hours of worker productivity by 2021.
In the future, artificial intelligence will continue to grow and expand. As more businesses implement AI into their operations, new opportunities for growth will open up. This will lead to better technology being developed as well as more types of artificial intelligence being used in business.